Ordering Notes:
- No cancellations or changes to orders are accepted after placing an order.
- Ordered items can be delivered (Hong Kong only) or picked up in person.
- If selecting delivery service, all items will be shipped by SF Express. Shipping fees will be borne by the recipient, and the recipient will be responsible for paying the fees to SF Express upon delivery. Shipping fees will not be reflected in the order; and we will not charge you for it.
- If you opt for in-person pickup, the pickup address will be Green Power office (Opening Hours: Monday to Friday 9:30 a.m.-1:00 p.m. ; 2:00 p.m.-6:00 p.m.). Please wait until you receive the pickup notification email from Green Power before heading for collection. Please present the pickup notification email during collection.
Return Procedures and Notes:
- Exchanges are only accepted under the following circumstances
- The received goods are damaged (excluding color variation)
- Items received do not match the ordered products
- Only the exchange for the same style and same size of goods is accepted under the above circumstances.
- All items requiring exchanges must be kept in good packaging and unused.
- Self-pick up items that are not requested for exchange on the spot upon receipt will not be processed.
- All exchange requests must be made via email within seven days of receiving the goods, accompanied by the order receipt.
- All shipping and handling fees will not be refunded.
- In case of any disputes, Green Power reserves the right to make the final decision.
